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Knowledge Engineer - Amazon Alexa
Santa Barbara, CA
Job Description
Knowledge retrieval has always served as one of the key enablers for technological advancements, and has evolved immensely over the past few centuries. Many believe that we are on the verge of another revolution in this space with the advent of voice-forward assistants. We are looking for extremely motivated and capable people to help us shape this nascent industry by making vast improvements to propel the leader in this space - Amazon Alexa - to new heights.
At Alexa, we work to solve complex problems every single day. Alexa is Amazon's cloud-based voice service, an intelligent assistant that powers groundbreaking devices such as Echo and FireTV. As well as influencing how customers interact with devices in their home, Alexa is shaping the way knowledge is consumed.
We're looking for a Knowledge Engineer to join us in sunny Santa Barbara and help us expand Alexa's knowledge base. As a Knowledge Engineer, you will be responsible for identifying opportunities to improve Alexa's understanding and answering capabilities, obtaining and structuring data, and using that data to create delightful voice and multimedia experiences for Alexa customers. Your goal is to make Alexa the smartest virtual assistant in the world. We're looking for someone that has a background and passion for these subject matters and gets excited by the prospect of helping Alexa users have more enjoyable experiences when asking related questions.
In this role, you will:
* Identify new content opportunities within Alexa to fill gaps in our understanding
* Leverage your expertise in educational facts to innovate on behalf of Alexa, enriching the ways customers receive information
* Ingest and structure data to expand Alexa's ability to understand and answer questions for a vertical
* Closely monitor specific KPIs and drive improvements in question success rate
* Partner with software developers, product managers, and business leaders to enhance Alexa's key functions worldwide
* Develop and manage complex data pipelines
* Drive new customer experiences, all the way from ideation to launchBasic Qualifications
* Bachelor's degree in related field
* Experience working simultaneous projects with cross-functional teams
* Experience performing analytical problem solving
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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