Supervises the daily functions of the care management non-clinical transition staff to ensure efficient and effective operations.

$62,400.00 - $72,000.00 Annual

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
• Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals

What We Provide

• Audits the records and phone calls of care management staff and to ensure effective and efficient operations. Coordinates scheduling and assignment of client's encounters.
• Ensures that there is appropriate coverage/staffing.
• Reviews productivity reports; analyzes trends and key findings in conjunction with management. Implements corrective measures to address any performance or operational issues.
• Troubleshoots and resolves escalated problems that arise within care management operations. Identifies trends and makes recommendations to management to take corrective action to remedy issues.
• Collaborates in the setting of productivity standards for staff and participates in quality assurance programs for business operations. Provides feedback and ensures assigned staff meets productivity standards.
• Keeps abreast of new/changed policies and procedures and informs staff of changes. Works with staff to ensure the implementation and maintenance of effective and efficient operational procedures and processes.
• Collaborates with management in coordinating communications and workflow procedures.
• Collaborates with the management team in setting team goals, establishment of performance measures, and evaluation of team performance.
• Reviews staff performance and initiates training as necessary. Provides guidance around new processes as needed. Assists in on-boarding new hires as well the on-going development of existing staff.
• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hirings, promotions, salary actions, and terminations, as appropriate.
• Participates in special projects and performs other duties as assigned.

• Associate's Degree in health related field required
• Bachelor's Degree preferred
• Minimum three years in health related field required
• Prior supervisory experience or experience in a lead capacity preferred
• Excellent oral and written communication and interpersonal skills required
• Strong personal computer skills (Microsoft Windows, Word, Excel, Outlook, etc.) required
• Ability to multi-task in a fast-paced environment required