At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!
Position Summary:
As the Field Service Engineering Specialist, you will have the opportunity to enhance the expertise of our technicians and call center specialists, while providing tailored services and resources to ensure comprehensive troubleshooting and repair support for both B2C and B2B equipment.
Your contributions will be instrumental in improving the troubleshoot skillsets of our direct customers and technicians through our Customer Call Center. You will also play a vital role in streamlining and supporting our valued Distributor Partners (B2B) and field service providers (direct technicians and 3rd party providers) to deliver exceptional installations, maintenance, and repairs for Nespresso B2C and B2B machines. Effective communication of procedures and policies, as well as leveraging programs to support day-to-day services, will be key to your success. Collaboration with our teams in contact with Headquarters technical groups will be essential as we work together to drive improvements in machine quality. Your expertise will also contribute to the creation and maintenance of local resources, enhancing the effectiveness of equipment training and providing valuable guidance on available resources.
Additionally, you will oversee all categories of our machine spare parts program, ensuring seamless order placement, optimal stock levels, accurate forecasting, and efficient end-of-life management. Handling warranty claim situations and monitoring the performance of our 3rd party parts suppliers against established KPIs will also be part of your responsibilities.
If you are passionate about delivering exceptional service, driving improvements, and working in a collaborative environment, we invite you to join our team!
Key Responsibilities:
Experience & Education Qualifications:
Theapproximate payrange for this position is $70,000.00to $90,000.00.Please note that thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestle offers performance-based incentives and acompetitive total rewards package, which includes a401k with company match, healthcare coverage and a broad range ofother benefits. Incentives and/or benefit packages may varydepending on the position. Learn more at
Requisition ID: 294460
Nestle Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-321-6467.
Review our applicant privacy notice before applying at