The Senior Director of Client Solutions plays a critical role in the success of new client implementations, carrier integration efforts, and benefit vendor partner relationships for the delivery of an exceptional onboarding experience. The Senior Director of Client Solutions will be responsible for planning and aligning objectives, driving the strategy of Progyny's implementation process across Progyny's portfolio and organizational goals to achieve favorable results.

What you'll do:

• Collaborate with cross-functional teams to develop and maintain the objectives for successful implementation of clients and partners into Progyny's ecosystem.

• Set clear objectives for the team in alignment with Progyny's goals.

• Develop and implement strategies to maintain or exceed client implementation experience satisfaction with the VP of Client Operations using internal and external feedback and market insights.

• Revamp and maintain performance metrics and Key Performance Indicators (KPIs) to track the effectiveness and effort of implementation processes.

• Lead a team of implementation managers across different levels to drive a seamless implementation experience for the team, and internal and external stakeholders.

• Recruit, hire, and onboard top talent.

• Foster a collaborative and inclusive team culture that values diversity and innovation.

• Provide leadership and mentorship to team members in support of their professional growth and development.

• Proactively manage resource allocation, and identify and implementation investments to drive efficiency within the team.

• Serve as a key point of contact for new clients and partners during implementation.

About you:

• Required minimum of 5 years in client-facing implementation and onboarding related roles.

• Experience planning and prioritizing initiatives to meet commitments aligned with organizational goals.

• Demonstrated experience leading teams; establishing and maintaining clear direction and responsibility for monitoring work and measuring results.

About Progyny:

Progynyis a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth. Come join a company that has been recognized by CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times, INC. 5000, Inc Power Partners and Crain's Fast 50 for NYC.

Our perks:

• Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents' Employee Resource Group

• Health, dental, vision and life insurance options for employees and family

• Free in-person, virtual and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Company social events

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $145,000 - $155,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to .