PLI is searching for a professional to fill the role of Billing Coordinator (responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4+ weeks of paid time off and hybrid remote/in-person schedules for most roles).

The Billing Coordinator is responsible for helping PLI maintain accurate accounts receivables records and a consistent cash flow, while delivering a high-level of customer service and billing support to PLI's expansive customer base of attorneys and business professionals. The Billing Coordinator will accomplish this by fostering excellent relationships with PLI's customers, monitoring and following up on unpaid balances for aging receivables, providing support to customers with billing inquiries and proposing adjustments to accounts when needed.

KEY RESPONSIBILITIES

• Correspond with customers regarding the status of their account; respond to customer inquiries regarding invoices, statements and refunds received.
• Review customer account transactions for accuracy- including product returns and cancellations -resolving discrepancies as needed.
• Initiate calls and emails to customers with past due balances.
• Maintain current and accurate records of customer contact.
• Review and organize large amounts of data for dunning projects.
• Ensures successful submission of invoices in various eBilling systems used by PLI customers, monitoring all submissions, and resolving problems when necessary.
• Correspond with outside collection agency to generate and maintain accurate claims for customer accounts.
• Prepare weekly and monthly billing status and activity reports.
• Collaborate with supervisor and department staff to meet departmental goals and deadlines.
• Collaborate with Membership Services, Programs, Customer Service and Marketing departments to ensure accurate customer account information. Responds to changing departmental priorities and assists other staff members as needed.
• Monitor customer order and payment activity for any fraudulent activity; alerts manager to concerns.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable team.
• Other duties, as assigned.

QUALIFICATIONS

• College degree or equivalent experience in Business or Accounting required.
• 1-3 years' experience in an Accounts Receivable, Billing or Collections position.
• Strong interpersonal, organizational, verbal, and written communication skills.
• Must be an enthusiastic team player and collaborator.
• Proficiency with MS Excel.
• Ability to work with limited supervision.

YOUR BENEFITS AT PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year

COMPENSATION RANGE FOR THIS POSITION

The anticipated salary range is $28 - $32 per hour based on a 35-hour work week, based on skill set and work experience.

(Exact compensation offer may vary based on the candidate's job-related skills and work experience.)