Manage the payments and risk associated with processing, settling, and clearing of 250,000 plus transactions per month with a total value of $130 plus billion. Provide quality and timely customer service for Comerica's Business, Retail and Wealth Management customers. Monitor and act upon production demand through use of capacity models and key performance and risk metric

Provides advanced problem resolution and the ability to communicate and escalate significant production issues. Prioritizes, distributes, and monitors specific responsibilities, helping to ensure productivity standards, service levels, and customer needs are met. Assists in resolving more complex production related issues within the business unit with the ability to escal

General corporate support typical for an in house attorney. Support various corporate transactional matters. Support the legal needs of the Institutional Trust department. Interpret regulations regarding fiduciary services by banks, federal and state trust laws and other relevant laws as they relate to the provision of fiduciary administration and investment services. Fol

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Strategy Partner with corporate functional leaders and execute a technology strategy that will enhance overall business capabilities. Stay abreast of technology industry trends and best practices. Continuously transform the organization to increase efficiencies and reduce overall expense. Partner with innovation team to test and learn emerging technology and its viable ap

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Strategy Collaborate with Data & Analytics and Data Enginering to define and manage the strategy and roadmap for reporting across ERD and the Lines of Business, to ensure a standardized approach to the use of Risk related data. Transform reporting capabilities to ensure data integrity across ERD and create a single source of truth. Responsible for creating a center of exc

TPR Division Advisor Work with divisonal management and their organizations on Third Party risks, remediation, and strategies to ensure robust operational capability and effective implementation of outsourcing arrangements. Assess new or changing industry conditions, technology, and laws/regulations to advise leaders on adjustments required as well as how TPR program is e

Design & Methodology Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements. Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical design solutions as

Maintenance of RCSA Policy Documentation Maintain regular updates to the Policy and associated procedures to 1) ensure alignment with regulatory expectations and industry standards; 2) define common expectations across all Lines of Business and risk pillars; and 3) summarize risk governance and oversight processes by Line of Business and risk pillar. Identify opportunitie

Risk Partnership Knowledge Extensive knowledge of end to end processes to be able to serve as a subject matter expert for operational performance issues that arise. Responsible for more complex business areas and topics. Analysis of RCSA Collaborate with the first line business experts to create a real time RCSA to define and document business processes and new initiative

Legal Processing Service Analyst The Legal Processing Service (LPS) Analyst role will be responsible for the interpretation and coordination of responding to third party legal services including subpoenas and summonses. Position Competencies Successful incumbents possess strong multi tasking skills, customer service orientation and ability to maintain composure during str

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que