Client Services Manager

Client Services Manager ¦ (NYC) ¦ Regular Employee

 
 
Position Summary:
The Client Services Manager supports the Digital Ad Sales team to maximize revenue and enhance client relationships. They play a key role working directly with clients by managing their day to day servicing needs. This position is a hybrid of campaign management as well as interactive ad trafficking.
 
Essential Job Duties:
 

• Develop partnership with the Account Management team to support and execute Ad Sales initiatives.
• Act as internal expert for Ad Sales Team on campaign optimization and performance.
• Verify accuracy of internal and external Insertion Orders, identifying discrepancies or inconsistencies before the insertion order is signed.
• Proactively manage project s to completion, ensuring that they are in compliance with the specifics detailed in the signed Insertion Order.
• Act as a liaison with all departments to coordinate and manage the flow of information as it relates to executing a campaign.
• Provide weekly unit-by-unit delivery reports to Account Team and client

 
Skills, Education And Experience:
 
 

• BA/BS or equivalent and 1-2 years work experience; DFP (and other 3rd party Ad Servers such as: Atlast, 24/7 Valueclick) experience preferred.
• CRM Systems: (Salesforce, Netsuite, ACT, SugarCRM) experience is key! Possess strong understanding and interest in Internet Advertising and the social media space.)
• Some knowledge of HTML, Flash, JavaScript is preferred. Microsoft Office proficiency: PowerPoint, Excel and Word)

• Superior verbal and written communication and customer service skills
• Proactive versus reactive thinker that maintains a positive attitude. Must be good with numbers, analytical and inquisitive by nature
• Must be self-motivated and able to work independently as well as part of a team
• Ability to multi-task and efficiently manage time and priorities.
• Superior verbal and written communication and customer service skills
• Proactive versus reactive thinker that maintains a positive attitude. Must be good with numbers, analytical and inquisitive by nature
• Must be self-motivated and able to work independently as well as part of a team
• Ability to multi-task and efficiently manage time and priorities.

About BET Networks
BET Networks, a subsidiary of Viacom Inc. (NYSE: VIA) (NYSE: VIA.B), is the nation's leading provider of quality entertainment, music, news and public affairs television programming for the African-American audience.  The primary BET channel reaches more than 90 million households and can be seen in the United States, Canada, the Caribbean, the United Kingdom and sub-Saharan Africa.  BET is the dominant African-American consumer brand with a diverse group of business extensions: BET.com, a leading Internet destination for Black entertainment, music, culture, and news; CENTRIC, a 24-hour entertainment network targeting the 25- to 54-year-old African-American audience; BET Digital Networks - BET Gospel and BET Hip Hop, attractive alternatives for cutting-edge entertainment tastes; BET Mobile, which provides ringtones, games and video content for wireless devices; and BET International, which operates BET in the United Kingdom and oversees the extension of BET network programming for global distribution.
 
BET NETWORKS IS AN EQUAL OPPORTUNITY EMPLOYER – EOE